stubhub charged me for cancelled order

Confirming transfers on their email link never works. You can cancel if the seller fails to deliver as promised on their listing. Lindsay is the author of this solution article. Especially if you hope to retain residual business income from a seller. Customer service all the way to your seat, 2000-2022 StubHub. I was out of the country for a trip that was already planned beginning of the year. Customer service all the way to your seat, 2000-2022 StubHub. The event was canceled and Stubhub changed the guarantee. Hi guys. told me to repost them on StubHub. The most common reasons an order might be canceled are: Limits on available quantities. and our The clause is designed to protect both buyers and sellers. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). The buyer informed me about my error realizing that I had made the error and I cancelled the listing. But again, here it is January 9, 2023 and still no refund. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I find that extremely hard to believe. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. FanProtect Guarantee: The tickets were never delivered by the seller via email nor phone. Unsubscribe easily. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. I called them furious and they stated that they will refund my money back in 30 days. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. About an hour after I posted the tickets, I got a phone call from StubHub. The tickets were exactly what I advertised them as. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Sellers can cancel most unfulfilled sales at a cost. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. StubHub contacted me and told me I needed to get scan reports from the . It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. I reset the email to be use. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Enjoy reading our tips and recommendations. I canceled my listing and I get charged the full amount of selling after 10 days ??? They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Told me I am not getting paid. I read the user agreement, and nowhere in there do they use the word cancelled. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. . Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All Rights Reserved. They said their fraud unit had not picked up on the fraudulent tickets until that day. I was more than communicative. They cost $4,970 (4,100). Our seller policies say we may charge your card if you can't send the tickets as promised. For example, on the sale of a $100 ticket, the buyer would pay $110. Did you find it helpful? Do I have any reasonable like to stand on? Terrible experience wit StubHub. to check out everything we offer. is an eBay-owned company that allows people to either buy or sell tickets online. Simple and easy: Buy and sell tickets in only a few taps 2. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. 05-07-2021 07:39 PM 0 Reply I should have read the reviews before I did business with them. Go to 'My tickets' then Orders in each one to see if you bought tickets. Ticketmaster is a Scam. The company prides itself on being a Fan-to-Fan service. PLEASE NEVER PURCHASE YOUR TICKETS HERE. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, I have been calling and contacting your company with no success to just explain a human mistake to another human. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. No. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Help us improve this article with your feedback. and our You will get scammed. Answer (1 of 5): Yes you can. The company prides itself on being a Fan-to-Fan service. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Are You Having Trouble Getting in Touch With StubHub? This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Ask the Community Contact Support I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Was this answer helpful? DoNotPay records the details of your purchase to boost your chances of winning the refund. The agent was not able to help me with a password reset. A link has directed you to this review. By clicking 'Buy now,' you complete the order. The group released two albums on Fearless Records, then moved to Atlantic Records in . Lindsay is the author of this solution article. *I paid over $*** for these two tickets. Thank you, you have successfully subscribed to our newsletter! Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. I asked them to help me transfer my tickets since I want to sell them. Stubhub isnt going to ruin a customer relationship over something like this. For more information, please see our I get there needs to be processed for security purposes but they have a ways to go to make things easy. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. 2 Likes Reply. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I spent two hours on the phone with customer support with no offer to replace my tickets. Sign up to receive our free weekly newsletter. I have a feeling this is not going to turn out good. The seller made a typo on the listing. After StubHub fees, my deposit was supposed to be $495. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. This means that out of my $495 sale, I only get $145 back. FAQ. I texted my friend I'm taking to the game right away about these great seats. Waited 30 minutes. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Poor customer service is the biggest pet peeve to DoNotPay. We were on the 50 yard line and offered 10 yard line. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Another way you might reach the company is by sending them an email. For barcode delivery, some payment will come within 24 h. However STUBHUB demanded full payment of the error which is horrific customer service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Reddit and its partners use cookies and similar technologies to provide you with a better experience. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Source. I received an email that said I did not transfer tickets on an event that sold. Will it go to collections? We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Receive a coupon for 120 percent of your original purchase*. This all happened within an hour after the person bought them. Any com. I made an error when I listed my tickets for sale. DoNotPay doesnt care about that. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. StubHub: $245 - $542. Yes No. Yes No Still Need Help? It says it right in the email of the RESPONSE REQUIRED email. Easy sales process: Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Get buying tips about Ticket Websites delivered to your inbox. You were confused as you had never received. The buyer can't just cancel the ticket willy-nilly, either. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. To do so they can charge a penalty of up to 100% of the sale price. If your order is canceled, you won't be charged. StubHub charged me $840 cancellation fee. First time 2 hours 45 mins. Unfortunately, you're out of luck since you had the dreaded double-sale. The clause is designed to protect both buyers and sellers. They kept changing the delivery date. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. StubHub ticket sellers are charged a 15% fee. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Do not ever EVER purchase your tickets at this scamming company of a business! . We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Incurring a charge. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. The process is clunky and very frustrating. Am I going to be charged? As others have replied, you don't have any grounds to dispute the fee. From everything weve seen, the StubHub customer support is quite thin, to say the least. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Spent hours getting this sorted on three different calls. Very difficult to believe. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Our content is intended to be used for general information purposes only. For more information, please see our Okay. StubHub Reviews 2013-2022. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Its location on this page may change next time you visit. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. From what I understand, there's about 50 brokers . StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Sorry but that's how it is. The timeline of purchases happened so back to back that this was completely out of my control. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. I never received notification and Stubhub wanted to charge me $282. At this point, I guess to be continued is all I can say. Help us improve this article with your feedback. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. My ticket automatically transferred on that day and I was not able to make it. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Well start sending you the news you need delivered straight to you. Buyer claimed I never sent the ticket. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. 24/7 customer support: Lesson learned. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Sorry we couldn't be helpful. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. New comments cannot be posted and votes cannot be cast. At this point I feel Im in trouble. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. I informed them that I was only selling tickets tonight one of the event. I have an $800 ticket tied up and I cant access my account. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. You will enter your community username and new password and done! Vivid: $271 - $515. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. that's more than 100% of the listing. StubHub clearly does not! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. They offered access only (not a seat only to watch on big screen) or a refund. It was absolutely terrifying. This failed too. Should i cancel my card? ago I spoke to them and they said nothing they can do. Called customer support. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake.