To release an email stuck in your Drafts or Outbox folder, select one of the sections below. Repeat this for each Office process listed. It may take a few moments to exit. Use the profile for a week to ensure the problem is resolved. Once fixed, you can start sending or receiving new emails. Click on the File menu at the top. After Outlook closes, start it again and repeat steps 2-3. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. For steps to verify your email account settings, see Update AOL email settings below. Go to the Logon information, move to the Password section, and verify the correct account password. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). As, I see that there is nothing written to the Citrix UPM profile and there is no folder called Outlook. An outdated mail folder is one such issue. The mailbox is not recoverable at this point. Since the change we have noticed some oddbehavior. If its blue, youre disconnected. Solution: If the Mailbox did not reconnect, contact Microsoft Support. Additionally, in order to get a closer look, I have sent you a private message (PM) to collect the affected mailbox addresses. In such cases, users can neither send nor receive emails, leading to Outlook being stuck at updating the Inbox and Outbox folders issue. Make sure you save your work in these Office apps before you close them. When you send an e-mail message in Microsoft Outlook, the message may remain in your Outbox folder as shown in the following figure. It should find it and redirect you to the OWA Login. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. If the user information is not returned, proceed to step 6. This is the expected behavior of the Exchange Online Services. Also, verify that the server is available and the profile is active. After 5 minutes, restore the Azure AD user using the steps below. Sign in with your Microsoft 365 admin credentials, and then post a question to the community. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." Refer to How to Change Email Account Settings in Outlook. If step 2 fails, skip to step 8. More power to you! How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? Contact support to resolve the issue. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. Click on the one that says, There are many files in the folder that opens. This cmdlet connects you to Microsoft 365. Add your email account by entering the Office 365 credentials and following the setup wizard to configure your email profile. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. Solution: We will never spam you, unsubscribe at any time. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. If you're using Outlook on PC or Mac to send your Outlook.com account email, go toSend/Receive>Send/Receive all folders. Usually, in the case where the error is occasional, this method will work. Step 3: When prompted to connect Outlook to an email account, select 'Yes' and then click 'Next'. Stellar & Stellar Data Recovery are Registered Trademarks of Stellar Information Technology Pvt. Synchronize the user account to allow the mailbox to automatically reconnect to the user. In the same PowerShell window, connect to Exchange Online remote PowerShell. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. Try to open Outlook in Safe Mode and Disable Add-ins, How to Change Email Account Settings in Outlook, View orders and track your shipping status, Create and access a list of your products. only during the outlook setup this issue happens. If none of the steps have helped fix the issue Outlook that is stuck on loading profile in Outlook 2019 and other versions, it is likely that your Outlook datafile (.pst) is corrupt. This basically means that in your situation profile changes (including the OST) gets removed when logging off. Run Get-Mailbox -SoftDeletedMailbox -identity . You should also check your email credentials and account settings. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. talk to experts about Microsoft Teams. Save my name, email, and website in this browser for the next time I comment. We are running WinXP SP3 with Office 2010. you dont have an actual server to acknowledge them), this will cause timeout error, and Outlook will try again and again and again. Instead, it remains in your Outbox folder. Restore Inactive mailbox and perform a soft match. Use search to find a solution to your issue. Solution: In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process. Follow steps below to recover the mailbox. Untick all the add-ins in the list and click OK. Close Outlook and relaunch it. You can download the software on Windows/ Mac Desktop or Laptop. Our articles have been read over 150 million times since we launched in 2008. Read Mahesh's Full Bio. If the Antivirus isn't Outlook friendly, you may experience certain issues while using Outlook. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, here's a possible fix. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. If the mailbox is returned, the MAILBOX SOFT DELETED option should be selected. Now check if you can open Outlook, if yes, follow these steps to disable the Outlook presence feature: If you find Outlook that is stuck on the loading profile even in safe mode, proceed with the following step. The Send/Receive errors in Outlook 365 usually occur due to system crashes, abrupt shutdowns caused by power failure, or any hardware/software-related problem. Your scenario is complete. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. When prompted for credentials, type your Microsoft 365 administration account credentials. Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. Click Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. How to Fix The set of folders cannot be opened in Shared Mailbox Error? See an example in the screen capture below: Solution: How does this work with the OST file? Choose Add-ins from the options available in the left sidebar. Next, determine the state of the soft-deleted mailbox. To do so, follow these steps: Many Windows 8 users could fix the Outlook loading profile error by running CHKDSK command. The steps are as follows: Toggling Cached Exchange Mode may also resolve the issue if caused by some temporary connectivity problem from the client or server-side. There are however tools which can overcome this issue like FSLogix. However, you can follow the solutions discussed in this article to find the cause and resolve this Send/Receive error in Outlook. That would be very helpful. Here is how you can resolve Outlook will not Load. Also, any email sent to you or sent from your Outlook client will not be received or delivered. Sharing best practices for building any app with .NET. In case of missing emails, you can always use Stellar Converter for OST. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. not sure what is going on. Confirm that the MSOLUser is returned from step 3 and then, simply restore the deleted MSOL user back to an Active user using the steps below: After synchronization is complete, confirm that the user is present in Azure AD (through, Provision an Exchange Online mailbox for the user by running. After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. Assign a license to the user to create a new mailbox. Sometimes, Outlook can get stuck on the loading profile screen when you try to launch it. forum to share, explore and Contact Microsoft Support to get assistance with your issue. no issue creating accounts and linked mailboxes. Solution: Every timea user opens Outlook they get a dialog saying: This is happening to every user located at each of the remote sites. Using Azure Active Directory Connect to run a Directory synchronization will soft match the on-premises account with the new Azure AD account. Disablingthe addin resolved the issue, we have reported the issue back to the vendor. Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. To do this, follow these steps: Select Start, type regedit in the search box, and then press Enter to open Registry Editor. Check if the ExternalDirectoryObjectID values from step 2 and step 3 match. Follow these steps to rebuild the OST Outlook data file and resolve the outdated email folders problem. Recreate the user and restore the data from the original mailbox. Then press the Next button. Contact Microsoft Support to get assistance with your issue. If the ScanPST.exe tool diagnoses corruption errors in the file. If the Objects ID's do not match from step 2 and 3, contact Microsoft support. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). Select Options from the left sidebar to access the Outlook settings menu. Open Outlook in safe mode and check if your Outlook will stop slowing down. Besides, we can try opening Outlook in safe mode to see if the issue continues. Outlook will connect to the server and start the synchronization. To step 6 to every user located at each of the user account to allow the did! 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