This company responds to reviews on average within 28 days. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. $62.99. Thank you. How do I create an account with Ebonyline? All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. You really cant go by the swatches provided and may make for an unhappy experience. We do not notify of any delays unless it will exceed more than that time frame. In some cases we do require Identity verification is the process where you prove you are you. I reached out again and receive a nasty message from the vendor. Brush the hair with a wig brush to remove all tangles and loosen dirt. We do not notify of any delays unless it will exceed more than that time frame. For more info on Ebonyline Order Tracking, Click Here. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. Erika, Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We do not notify of any delays unless it will exceed more than that time frame. Theresa, For the best experience on our site, be sure to turn on Javascript in your browser. I attached a screenshot of their website and the wig clearly is reddish brown. Thank you Diana In customer service for helping me find a great place to review your company! I won't be in at my expected delivery time. View details. Customer Support Team. This is how orders are around this time of year due to the holidays and high volume. Why do i have to send photo id? I HAVE TRIED CALLING ALL DAY. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. How do I cancel with Ebonyline.com? We also ensure all reviews are published without moderation. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. I will never, ever order from this company again. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! Customer Support Team. View the, Yes. Ebonyline. I love ebonyline! The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. Please review the Policy on the link below. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. Items Shipped It means everything to us! Gain trust and grow your business with customer reviews. Color I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. There is no compensation or shipping upgrades for delayed orders. We ship out over 80% of our orders within a 24 business hour time frame. Unfortunately you will have to follow the policy. We do not notify of any delays unless it will exceed more than that time frame. I love changing my looks and style. https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . International Association of Better Business Bureaus. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. Verification can help ensure real people write reviews about real companies. It is almost a month later and I still have not received my order. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. Find out how we combat fake reviews. It goes against our guidelines to offer incentives for reviews. Skip to the beginning of the images gallery. I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. We recommend enabling JavaScript for the Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). Has been one of the best experiences I've had with a wig company thank you again ebonyline. You may cancel or change your order if the order is not shipped out yet. 2023 By using Sitejabber, you agree to our Terms of Service and Privacy Policy. The shipping is excellent! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Also I think the prices are great! You'll want to bookmark that login page so you can easily find it again. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. Why was I charged for a canceled order? We did fully inform all customers: Order # 1575676 COMPLETE All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. The people stopped emailing me back and no one answers the phone. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. ******* It is so fabulous! I love shopping here. EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. Get exclusive deals, promos and giveaways! Thank you "Desiree" for your timely response/reply! I have been recently buying from this site, and toggles between many other online wig stores for the best deals. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. Would you like to add a photos or videos? benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. Honestly if I could give 0 stars I would! This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. You were emailed the authorization two days ago . Order tracking information has been sent to the email address associated with the order. You can use Ebonyline.com coupons to unlock discounts at their website. Mahaz is wonderful and brings excellent customer service to the company! After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. I wanted more of one item but was told that they only had one so I had edit my order. Order No. Life isn't perfect, but your hair can be. Companies can ask for reviews via automatic invitations. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! I placed an order on March 2 and my event is this friday. What can I do if I haven't received my parcel? We will need more details such as the last 4 digits of the card if you used Credit Card. I ordered a wig on 10/14/2022 order #******** and never received the product. You can track a parcel you're returning in the same way as one you're receiving. IF YOU ALL ARE HAVING TECHNICAL ISSUES OR SOMETHING THEN JUST SAY THAT. I hope your issue was resolved. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. How many days do I have to cancel? It arrived quicker than I imagined. We deeply apologize once again for any misunderstanding . Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. Help future customers by talking about customer service, price, delivery, returns & refunds. Thank you for shopping at Ebonyline.com. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Rinse & apply conditioner in a downward motion. Shipment #0011867 Print ShipmentTrack this shipment LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! It is same as stores asking your id for credit cad sometimes. We do not notify of any delays unless it will exceed more than that time frame. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. So check out Hector and the others at ebonyline! Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. i already emailed you! Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. In-stock items on our site will always state "same day" on them. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. The selection of cute wigs is wonderful! Refer to shipping policy for exclusions. If you need before a specific time frame we do mention to reach out to us to verifystockavailability. Refer to shipping policy for exclusions. Customer Support Team. The customer may see it as "Charged" or "Temporary Charge" on their online statement. Pat dry & shake to refresh style. usps or fedex tracking number? Customer Support Team. 30 complaints closed in the last 12 months. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores.